Another example of Wildcats off-court work
Our seats are 3rd row back (behind the baseline boxes) in the "extra" section that is deployed in Basketball configuration. Although all regular passes say that patrons should enter via the mid-level doors, we have never bothered in three seasons at the Arena. (Why go up the escalators only to walk DOWN 20 levels, when we can simply enter at ground level and go up 3.)
So anyway, Last Sunday, for the first time in 3 years, the Arena admin directed their staff to start checking passes and refusing ground-floor entry.
Monday morning, Wildcats staff started phoning members in our section to advise that our passes would be changed and reissued by the end of the week.
Say what you will, but the simple fact is that under Marvin their mantra is "fans speak, we listen and ACT."
I am only a member of two other sporting organisations, and only one of those is a major professional outfit. Frankly, they treat their fans with almost contempt because they can afford to.
People wonder how the Cats ware able to sell out the Arena so quickly after moving in, and this is part of the story.
(Having a great location also helped.)