Yes, it is absolutely infuriating. On an airline site the other day, I think they were charging $30 per ticket in credit card fees. They do it because they can.

ACCC should absolutely force disclosure of the full price up front.

I know to buy a ticket at the airport with some airlines, they charge a $40 service fee, just because they can. ACCC is weak when it comes to stuff like this.

How much does the ticket seller in Adelaide charge you for the honor of getting a ticket?

Also: my bill:

Ticket/Item Price: Silver Reserve
1 x Membership Admit: Adult @ $66.27 $66.27

Sub-total $65.00
Service/Delivery Fee $9.10
Payment Processing Fee $1.27

TOTAL $75.37

What is the difference between a Service/Delivery fee and a payment processing fee?

Although the fees are over and above..

How do you think the website and it systems are paid for? The staff on the phones and outlets don't work for free either.
Also surprise surprise, ticketek is a business not a charity, therefore they want some money over overheads.

The price is what the promoter gets, the fees are what the ticket agency takes.

Yeah it should be one listed price so people don't get mad about it, but ticket fees have been around for ages.

$9 seems way over the top. The most annoying thing is there is no other deliver option. You cant pick up a paper ticket or print it off, you can only have it loaded onto your season pass.

9000 members @ $9.10 = $81,900

Got mine for Cairns V Perth on Friday night
Platinum seats normally $57 were $72 for me today .

I don't understand how you can get a $9 processing fee when you use your own membership card. In the US a successful lawsuit was filed about processing fees from ticketmaster.

http://www.bostonmusicspotlight.com/news-ticketmaster-settles-lawsuit-will-issue-buyers-400-million-in-credits-june-2014/

Take it up with the people who contract Ticketek. i.e., the clubs or the NBL, whichever it is. Get them to sign Ticketek into an arrangement that includes all ticketing fees into the published price.

Personally, I don't understand why these exclusive ticketing arrangements with associated ticketing fees don't fall under the third line forcing provisions of the Trade Practices Act. I suspect there's some arcane argument about not lessening competition that is morally unsound but legally acceptable.

alexkrad, on no grounds should anyone be endorsing this insanity.

How do you think the website and it systems are paid for? The staff on the phones and outlets don't work for free either.

I have been told that the advertised ticket price is not all money for the club, moreso the ticketing agencies already get a cut of that, then add on the fees as well.
I believe it was something like $5-$10 of the ticket price is the ticketing companies share. The same setup as the catering. Club only gets a part of the money.

The $9.10 delivery charge is now being charged to non-members who are wanting to pick up the tickets at the venue. Very Steep!!

The only other option is to have the email ticket or mobile ticket which are $6.60.

Yeah, Id say something needs to be done about this but I feel so powerless trying to get anything done about it.

FWIW - I first became aware of this behaviour when we went to BBL earlier this year. There was no way to get a ticket without paying the ticketing fee. As per Train above - even if you went to the venue to buy, you still had to pay it.

I purchased my Bronze seat for $40, so to pay a 25% surcharge to have my ticket validated on my already purchased season pass is just not on. Not sure if the Cats admin can do anything about this but I'm certainly going to be contacting them about it.

It seems rough but the processing/ticketing fee of $9 isn't based on what your seat is worth. Its one fee for everyone.

Ive sent in a complaint letter to the Wildcats. Ill let you know If I hear any response.

that's a pure disgrace. but people will pay to see sport, and the groups know that